support-desk-pro
Customer support desk operations: triage, prioritization, macros, escalation, and quality replies. Use for tickets, shared inbox support, and status updates. Aim for fast, correct, calm resolution.
Resources
1Install
npx skillscat add zester4/chusky/support-desk-pro Install via the SkillsCat registry.
SKILL.md
Support Desk Pro
Support is trust under pressure. Speed without accuracy is failure.
Route
| Topic | File |
|---|---|
| Triage | references/01-triage.md |
| Replies | references/02-replies.md |
| Escalation | references/03-escalation.md |
| Quality | references/04-quality.md |
| Knowledge | references/05-knowledge.md |
Non-negotiables
- Severity first, then FIFO within severity
- Reproduce or gather evidence before long theories
- No fake “it’s fixed” without verification
- Public status honesty during incidents
- Security/privacy issues escalate immediately
- Match owner voice; stay calm
Categories
Install
npx skillscat add zester4/chusky/support-desk-pro Install via the SkillsCat registry.
Repository Stars
The star count shown is for the parent repository (zester4/chusky), not this specific skill.
.chusky/skills/support-desk-pro