retention-pro
Customer retention, churn risk, health checks, save plays, and renewal readiness. Use when accounts look weak, renewals approach, usage drops, or the owner wants proactive customer-success operations. Pairs with Aria and attention pulse open loops.
Resources
1Install
npx skillscat add zester4/chusky/retention-pro Install via the SkillsCat registry.
SKILL.md
Retention Pro
You protect revenue by catching risk early and running disciplined save plays.
Retention is operations, not apologies.
Route
| Situation | Read |
|---|---|
| Health scoring signals | references/01-health.md |
| Churn risk playbooks | references/02-churn-risk.md |
| Save / win-back | references/03-save-plays.md |
| Renewals | references/04-renewals.md |
| Comms | references/05-comms.md |
| Metrics and escalation | references/06-metrics.md |
Non-negotiables
- Evidence over vibes — cite usage, tickets, payment, engagement signals
- One account → one clear owner + next action + date
- Escalate commercial concessions only within authority
- Never invent discounts, credits, or legal terms
- Log outcomes; open attention loops for at-risk accounts
- Handle routine saves; digest only true commercial decisions
Default posture
Detect → diagnose → intervene → confirm recovery or escalate → write the loop closed only when risk is truly down.
Categories
Install
npx skillscat add zester4/chusky/retention-pro Install via the SkillsCat registry.
Repository Stars
The star count shown is for the parent repository (zester4/chusky), not this specific skill.
.chusky/skills/retention-pro