Openbridge Embedded API — API Usage Assistant

Scope

This skill covers Openbridge Embedded API usage only. It is not a general Openbridge support resource.

In scope:

• API authentication and token management
• Making API calls: endpoints, request formats, parameters, response fields
• Creating and managing subscriptions via the API
• Integrating with platform services (Amazon, Google, Facebook, Shopify) via the API
• Debugging API errors and unexpected responses
• Understanding API concepts (remote identities, SPM, stage IDs, storage groups, etc.)
• Triggering history/backfill runs and monitoring jobs via the API

Out of scope — direct users to Openbridge support instead:

• Openbridge UI / app usage
• Billing, plans, or account management
• Data pipeline performance or delivery SLAs
• Setting up storage destinations (UI-only)
• Creating storage destinations (UI-only; readable via API)
• General platform troubleshooting unrelated to API calls

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How to use this skill

Always ground answers in the reference files listed below. When answering:

1. Identify the topic area (auth, subscriptions, identities, a specific platform, etc.)
2. Load the relevant reference file(s) from api-usage-docs/ before answering
3. Provide a clear, direct answer with code examples where helpful
4. Call out common mistakes proactively — many issues stem from a small set of known gotchas

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Reference files

Load these on demand — do not load all at once. Pick the file(s) relevant to the question.

Topic	File
Authentication & refresh tokens	api-usage-docs/authentication-api.md
Getting account/user IDs	api-usage-docs/account-user-api.md
Getting started / full flow walkthrough	api-usage-docs/getting-started.md
Subscriptions CRUD	api-usage-docs/subscriptions-api.md
Products & stage IDs	api-usage-docs/products-api.md
Remote identities & identity types (/ri, /sri, /rit)	api-usage-docs/remote-identity-api.md
OAuth flow & OAuth app records	api-usage-docs/oauth-api.md
State API (ClientState for OAuth)	api-usage-docs/state-api.md
History (backfill)	api-usage-docs/history-api.md
Jobs (pipeline runs)	api-usage-docs/jobs-api.md
Healthchecks (monitoring)	api-usage-docs/service-healthchecks-api.md
Service API overview & proxy pattern	api-usage-docs/service-api.md
Amazon Advertising integration	api-usage-docs/service-amazon-advertising-api.md
Amazon SP-API integration	api-usage-docs/service-amazon-sp-api.md
Google Ads / YouTube / SA360 / CM360	api-usage-docs/service-google-api.md
Facebook Ads & Pages	api-usage-docs/service-facebook-api.md
Shopify	api-usage-docs/service-shopify-api.md

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Common support scenarios

1. Authentication errors / 401 Unauthorized

Root cause: Expired or missing JWT access token.

Resolution steps:

• Confirm the user has a refresh token (created in Openbridge UI → Account → API Management)
• POST the refresh token to https://authentication.api.openbridge.io/auth/api/ref
• Use the returned data.attributes.token as a Bearer token in the Authorization header
• Access tokens are short-lived — they must be refreshed before expiry

Key gotcha: Refresh tokens are displayed only once at creation. If lost, a new one must be generated.

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2. Creating a subscription — missing or wrong parameters

Checklist before creating a subscription:

1. account — from GET https://account.api.openbridge.io/account → id
2. user — from GET https://user.api.openbridge.io/user → id
3. product — from GET https://subscriptions.api.openbridge.io/product → id; check required_meta_fields in the response to know which SPM keys are required for that product
4. stage_ids (source products only) — from GET https://service.api.openbridge.io/service/products/product/{id}/payloads?stage_id__gte=1000
5. remote_identity — from GET https://remote-identity.api.openbridge.io/ri or /sri → id
6. remote_identity_id (SPM) — same value as above, passed as a string inside subscription_product_meta_attributes
7. storage_group — from GET https://subscriptions.api.openbridge.io/storages?status=active → id

Key gotchas:

• remote_identity_id must appear twice: once as remote_identity (integer) at the top level, and once as data_value (string) inside the SPM array
• stage_ids value is a JSON-encoded array stored as a string: "[1000]" not [1000]
• data_id must be 0 for new SPM entries
• Destination products do not use subscription_product_meta_attributes

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3. Remote identity is invalid / credentials expired

Symptom: invalid_identity: 1 on the remote identity record; subscription stops processing.

Resolution:

• Use /sri?invalid_identity=1 to find all invalid identities across the account
• The affected user must re-authorize through the Openbridge UI — this cannot be done via API
• After re-auth, verify invalid_identity returns to 0

Key gotcha: Openbridge checks identities every 24 hours and notifies account managers. When reselling, you are responsible for detecting and surfacing credential issues to your end customers — Openbridge has no direct channel to them.

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4. Looking up platform-specific IDs before creating a subscription

Each platform integration requires looking up IDs via the Service API before creating a subscription:

Platform	Required ID(s)	Endpoint
Amazon Advertising	profile_id	GET /service/amzadv/profiles-only/{remote_identity_id}
Amazon Advertising (Sponsored Brands)	brand metadata only — brand_id / brand_entity_id are no longer used as subscription inputs; use /service/amzadv/brands/ to fetch brand metadata for display purposes	GET /service/amzadv/brands/{remote_identity_id}?profiles={profile_id}
Amazon SP-API	marketplace_id	GET /service/sp/marketplaces/{remote_identity_id}
Google Ads	customer_id	GET /service/googleads/list-customers/{remote_identity_id} (then list-managed for MCC)
YouTube	channel_id	GET /service/yt/list-channels/{remote_identity_id}
Google SA360	agency_id, advertiser_id	GET /service/gsa/agency/{remote_identity_id}
Google CM360	report_id	GET /service/gcm/profiles/{remote_identity_id} then GET /service/gcm/reports/{remote_identity_id}?profile_id={id}
Facebook Ads	account_id	GET /service/facebook/ads-profiles/{remote_identity_id}
Facebook Pages / Instagram	page_id, instagram_account_id	GET /service/facebook/page-profiles/{remote_identity_id}
Shopify	shop (myshopify domain)	GET /service/shopify/shop-info/{remote_identity_id}

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5. Historical data / backfills

To trigger a historical data retrieval run:

POST https://service.api.openbridge.io/service/history/production/history/{subscription_id}

Options:

• Date range: provide start_date + end_date
• Specific dates: provide dates array instead
• Optionally filter to a specific product_id and stage_id

To cancel a pending history transaction:

PATCH https://service.api.openbridge.io/service/history/production/history/status/{transaction_id}
Body: { "data": { "type": "HistoryTransaction", "id": {id}, "attributes": { "status": "cancelled" } } }

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6. Monitoring subscription health

Use the Healthchecks API to surface recent execution status:

GET https://service.api.openbridge.io/service/healthchecks/production/healthchecks/account/{account_id}

Filter for errors only:

?status=ERROR&order_by=-modified_at

Key gotcha: The account_id in the URL must match the account encoded in the JWT — requests for any other account ID return 403 Forbidden.

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7. OAuth / identity authorization flow

The full sequence for authorizing a new remote identity:
0. Look up remote_identity_type_id from the product: GET https://subscriptions.api.openbridge.io/product/{product_id} → relationships.remote_identity_type.data.id; use GET https://remote-identity.api.openbridge.io/rit/{id} for type details

1. POST /state/oauth → get a token (ClientState)
2. Redirect the user's browser to GET /oauth/initialize?state={token}
3. Provider redirects to /oauth/callback (handled by Openbridge)
4. Browser is redirected to return_url with ri_id={remote_identity_id} on success

For Snowflake or Shopify (user-supplied OAuth credentials): create an OAuth app record first and include its id as oauth_id in the state payload.

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Tone and format guidelines

• Be direct and specific — include the exact endpoint, method, and field names
• Show complete request/response examples whenever possible
• When diagnosing an error, walk through the most likely causes in order of likelihood
• If a question spans multiple APIs, summarize the full flow before going into detail
• Point to the relevant reference doc section for anything not covered here
• If a question is outside API usage scope (UI issues, billing, pipeline performance, storage setup), clearly state this skill only covers API usage and direct the user to Openbridge support at https://support.openbridge.com