Customer Support
AI SuggestedDrafting and automating customer support communications, ticket responses, and stakeholder updates.
Showing 1-2 of 2 skills
response-drafting
by anthropics
Draft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication.
customer-research
by anthropics
Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.